ALEXA SMART PROPERTIES
Privacy Management
Echo devices do not make any audio recordings.
The Control Panel administrator has access to analysis data, which reports the amount and type of dialogues made with Alexa. However, this data is in no way linkable to the guest’s name via the NAVOO-provided Control Panel, but only to the room number from which it came.
Word of invocation
Echo devices, which enable interaction with Alexa, are always listening for the invocation word “Alexa.”
A microphone located inside the Echo enables it to recognize that word when it is spoken. Only then are microphones turned on that capture the audio signal of what the person is saying, and send it via the Internet to systems in the cloud that will process the request.
To make Echo devices not activate, a dedicated button can be pressed. The device will glow red to indicate that it is not listening, and it cannot hear the word “Alexa” either.
All NAVOO instruments do not store data
Some data may be sent automatically from the Control Panel to external software, such as management software or PMS. In that case, however, the association between the data collected by Alexa (e.g., “I want wine in the room”) and the guest’s name is made by software already used by the facility, with its own privacy management that the guest accepts when he or she decides to stay at the facility.
All of the tools provided by NAVOO (such as the Control Panel that allows for the management of requests received from guests) cannot be used as systems that store and from which sensitive data traceable to guests can be extracted.
In the user manual placed next to each Echo device, there are indications of how guest privacy is managed and respected to ensure maximum transparency.